Taking on a leadership and team management role is a very challenging task. A leader, besides the soft and hard skills necessary for an effective people management, should also have the ability to motivate and develop them, always meeting personal and professional expectations aligned with the company’s interests and goals.
In today’s article, we present 7 tips for effective team management, in order to help companies raise the performance of their employees without having to increase the organization’s costs.
- Explore your business traffic data
Whether it is a store, kiosk, department, bar, or any other place where there is physical interaction of customers, it can have peak hours, and being aware of the traffic is crucial in order to be prepared not to lose quality in providing the service, which can affect their results. Knowing the number of visits is essential for the potential of your business and using these numbers to better plan your team will bring greater productivity to your business. Information is power! A people counter is the solution: it will track the behavior of your visitors and provide cross data with employee performance.
- Plan based on estimated needs
Use your business history to plan the future! Comparing data, such as last year/month’s average or special events such as Christmas, Easter, etc., allows you to anticipate your resource needs. This way you will be able to make optimal resource allocation and offer the best service at the lowest cost possible. The more precise the planned information, the lower the chances of making mistakes in planning, and the higher the quality of service and therefore the better the efficiency!
- Put the right person in the right place at the right time
With traffic analysis and a forecast of estimated need, it will certainly be easier to trace an estimated number of employees needed at a given time. No organization can afford to waste human resources and at the same time cannot run the risk of employee shortage. Therefore, being aware of the ideal team size for each moment is crucial. Sizing teams efficiently is an art and without enough data, the chances of making a mistake can be high! Calculate accurately the needed number of employees and never lose focus, in order to have the best financial result possible. This is the formula for success!
- Motivate your team
There is nothing more important than being able to balance work and personal life, and this might be the big taboo of the moment! Give control of schedules to your employees and let them take responsibility for their shift preferences. Giving them a voice to their choices will bring responsibility, commitment, and dedication. Once they can control their schedules, exchange shifts, request holidays, free days, justify their absences in a more practical and automated way, your planning will be more efficient. Both the company and the employee will gain!
These practices, carried out with the employee in mind and in maximizing their day-to-day work, can lead to a higher rate of talent retention and a healthy balance between professional and personal life, the work-life balance, which we talked about in one of our latest articles.
- Assign tasks to the right skills
Planning and defining the tasks to be performed each day to ensure you have the right resources to achieve your organization’s goals is a big challenge. However, not all employees have the same skills. Ensuring that certain tasks are performed by the most experienced employees or ensuring staff needs per task and per period will help you achieve maximum productivity.
- Keep an eye on your employees’ KPIs
Having a global view of your employees’ performance indicators is essential. Firstly, it allows you to reward good work and, on the other hand, makes you aware of the triggers that lead each business unit to reach its maximum potential. Having the right data at the right time is crucial for decision making and therefore being aware of each employee’s performance allows you to direct individualized training, improving, in the long term, the team’s performance in total.
- Promote communication between managers and employees
Promoting and maintaining a pleasant and motivating work environment, where internal communication is optimized through open channels of dialogue, allows for a closer relationship between team and leader, helps maintaining a relationship of personal and professional belonging and appreciation. Developing the process of humanizing working relationships makes employees more motivated and ensures that everyone is happy and motivated within the company, thus resulting in its overall growth.
SISQUAL already has in its portfolio a solution for each one of these points and will be able to help you plan your workforce in an effective way. We have 28 years of experience in various sectors and countries such as Portugal, Brazil, Spain, United Kingdom, Saudi Arabia and Poland. Do not hesitate to contact our team here. We will be happy to help you achieve maximum effectiveness with your teams.
Written by Cristina Meireles
Cristina Meireles has a special interest in marketing, psychology, HR and Employer Branding. She has found in WFM a way to improve the quality of life and productivity of employees, being a strong ally in motivational campaigns. She has a degree in Languages and Business Relations from the Faculty of Arts of the University of Porto and is currently attending the masters in digital marketing from ISCAP.